Can I change/cancel my order?

• Can I change/cancel my order?

Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But orders are cancelable for up to 1 hour after they are placed.

If you have an XIXVON account, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, our warehouse is already packing up your shipment so we cannot cancel or change it in any way.

If you have any questions, please send us an email at support@xixvon.com.